Support

Need help with Rekalla? We're happy to help.

Common questions

How does a family member connect?

The Loved One shares their 6-character connect code (shown on their Connect screen). The caregiver enters it in their own Rekalla account, and the Loved One approves the request before the caregiver gets access. A connection can be ended at any time.

Do I need a caregiver to use Rekalla?

No. When you sign up as a Loved One you can choose "I'll manage myself" and add and edit your own reminders, routine, and memory bank. You can also turn this on later in Settings.

Why didn't a reminder go off?

Reminders are notifications on your device, so make sure notifications are allowed for Rekalla (iPhone Settings → Notifications → Rekalla) and that your phone isn't on silent or Do Not Disturb. Rekalla shouldn't be your only reminder for anything critical.

How do I delete my account?

Open Settings inside the app and tap "Delete my account." This permanently erases your account and everything in it, and cannot be undone.

See also our Privacy Policy and Terms of Use.